Frequently Asked Questions


A: Yes. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. By the way, the whole registering process should take no more than 2 minutes.


A: As a UK online store, by now we only support to ship to UK. And we have local warehouse in the United Kingdom. All goods are shipped from our warehouse and sent directly to you.

A: The payment method we accepted only is by PayPal.

A: Normally in 1-2 business days.

A: We provide fast & FREE UK shipping via UK local delivery. And the estimated delivery time is about 1-3 business days

A: Please login to your account on our website, and then click “My Orders” to check the order status and see the tracking number.

A: In order to give you the best support, if you want to cancel your order, please contact our Customer Service via email to sales@dzoomy.co.uk


A: Yes, contact Customer Service (Email: sales@dzoomy.co.uk) to make any changes to your shipping details. Keep in mind that an address can only be changed if the order has not yet shipped.

A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a refund, or ask for sending them again. Please find more details in our Return Policy.

Customer support

+44 7716079389

Send a message

contact@dzoumy.co.uk